Refund Policy

This policy explains cancellation, auto-renewal and refunds for paid plans on JobBot HQ (jobbothq.com, the "Service"), operated by Snapshots Cloud ("we", "us"). It is part of our Terms of Service. The Free plan costs nothing and has nothing to refund.

1. Pro plan billing

The Pro plan costs US $4.99 per week. Pro renews automatically every 7 days and your payment method is charged $4.99 at each renewal until you cancel. New subscribers who have never had a paid plan pay an introductory $2.99 for the first 7-day period, and the subscription then renews at $4.99 every 7 days until you cancel. Payments are processed by Stripe, Inc.; we do not store your full card number.

2. Cancel anytime

• You can cancel at any time online from Manage billing in your account, without contacting us. There are no cancellation fees.
• After you cancel, Pro features stay available until the end of the paid 7-day period, then your account returns to Free and nothing further is charged.
• To stop the next renewal, cancel before the renewal date shown in your account.
• If you delete your account while you have a paid plan, your subscription is cancelled immediately and no further charges are made. The unused part of the 7-day period you have already paid for is not refunded, and any access to Pro ends with the account.

Cancelling by email. If you cannot cancel online, email hello@snapshots.cloud from the address on your account and we will cancel your subscription and confirm by email. Email cancellation is not a condition of cancelling; online cancellation in Manage billing is always available.

3. Refunds

Because Pro is billed weekly in small amounts and its features are available as soon as you pay, payments are generally non-refundable and we do not give partial refunds for unused days in a paid period. We will review a refund request and may refund in these cases:

• Accidental or duplicate charge: you were charged twice for the same period, or charged after you had cancelled before the renewal date.
• Unauthorized charge: a charge you did not make. Tell us right away so we can investigate.
• Service problem on our side: a paid feature was unavailable or materially broken for most of the paid period.
• Where the law requires it: some places give you cancellation or refund rights that cannot be waived by contract. Nothing in this policy limits those rights.

4. What is not a reason for a refund

JobBot HQ is a search and alert tool. We do not guarantee interviews, job offers, employment, or that any particular job will appear, and match scores and Copilot answers are generated by AI and can be wrong (see Terms sections 4 and 5). Not getting a job, a job posting that was removed or inaccurate, or dissatisfaction with an AI result is not on its own a basis for a refund.

5. How to request a refund

Email hello@snapshots.cloud from the address on your account within 14 days of the charge, with the date and amount. We aim to reply within 5 business days. Approved refunds go back to your original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.

6. Chargebacks

Please contact us before disputing a charge with your bank, so we can fix it faster. If a charge is disputed we may suspend the paid features on your account while it is resolved.

7. Changes to this policy

We may update this policy. The "Last updated" date shows the latest version, and changes do not affect charges made before the change.

8. Contact

Questions: hello@snapshots.cloud.